| Westbay Traffic Calculators |
 | Who are the Traffic Calculators for? |
| Erlang traffic models |
| Starting the calculators |
| Navigating the calculators |
| Operational limits |
| Displaying previous results |
| Important notice |
| Copyright and use restrictions |
| Licensing requirements |
| Warranty |
| How to contact us |
| File permissions |
| The Erlang B Calculator |
| The Erlang B Calculator window |
| The Erlang B Traffic Model |
| The three variables |
| Performing a calculation |
| Example Calculations |
| How many lines? |
| How much traffic? |
| How much blocking? |
| The Extended Erlang B Calculator |
| The Extended Erlang B Calculator window |
| The Extended Erlang B Traffic Model |
| Performing a calculation |
| An example calculation |
| The Erlang C Calculator |
| The Erlang C Calculator window |
| The Erlang C Traffic Model |
| The Erlang C variables |
| Performing a calculation |
| Minimum number of agents |
| Example calculations |
| How many agents? |
| How many calls? |
| How much delay? |
| What percentage in target? |
| The Call Minutes Calculator |
| The Call Minutes Calculator window |
| Performing a calculation |
| The traffic model used |
| The Call Minutes Calculator window |
| Example calculations |
| How many lines? |
| How many minutes? |
| Erlang for Excel |
| Installation of Erlang for Excel |
| Using Erlang for Excel |
| Erlang for Excel functions |
| Erlang B functions |
| ErlBLines() |
| ErlBBlocking() |
| ErlBTraffic() |
| Extended Erlang B functions |
| ExtErlBLines() |
| ExtErlBBlocking() |
| ExtErlBTraffic() |
| Erlang C functions |
| ErlCAgents() |
| ErlCCalls() |
| Example Excel calculators |
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